A preorder allows you to purchase and reserve an item before it is currently available in inventory.

Preorder pieces may still be in production or on their way to Reverie when you place your order, which means they will not ship immediately.

The estimated shipping timeframe for each preorder is listed directly on the product page.

Please remember that these are estimated shipping timeframes, not guaranteed delivery dates. Because my pieces are produced in small batches, manufacturing, international shipping, customs, and other circumstances outside of my control can occasionally cause delays.

For the latest updates on active preorders, please check the Preorder Highlight on the Reverie Fantasy Fashion Instagram page. I update this as I receive new information throughout production.

Preorder cancellations are accepted within 24 hours of purchase only.

Because production quantities are determined based on customer orders, preorder purchases are considered final once the 24-hour cancellation window has passed.

Please contact me as soon as possible with your order number if you need to request a cancellation.

No! In-stock items will ship separately first, so you don't have to wait for your preorder item to arrive.

Your preorder item will then ship separately once it is ready.

In-stock orders are typically processed and packed as quickly as possible. Please allow additional processing time during launches, restocks, sales, and other high-volume periods.

Once your order has been packed and a shipping label has been created, you'll automatically receive a shipping confirmation email with your tracking information.

If you have not received a shipping confirmation email, your order has most likely not shipped yet or is potentially a preorder item.

You'll automatically receive tracking information by email once your shipping label is created.

If your order contains a preorder item, please check the product listing and the Instagram Preorder Highlight for its estimated shipping timeframe and current status.

First, please check around your delivery location, with household members or neighbors, and anywhere your carrier typically leaves packages.

Carriers occasionally mark packages as delivered shortly before they physically arrive, so please allow a short period of time for the package to appear.

If you still cannot locate your package, please contact the shipping carrier directly with your tracking number for additional information.

Once I hand your package over to the shipping carrier, I unfortunately have limited visibility beyond the same tracking information available to you.

Occasional carrier delays can happen. If your tracking has not updated for an extended period of time or you believe your package may be lost, please contact me with your order number and I'll take a look.

If your order has not shipped yet, I may be able to make a change depending on inventory availability.

Please contact me as soon as possible with your order number, the item you purchased, and the change you would like to make.

Changes cannot be guaranteed.

If your order has not yet shipped, please contact me as soon as possible with your order number and correct shipping address.

Once an order has been shipped, I cannot guarantee that its delivery address can be changed.

Please contact me as soon as possible if you need to request a cancellation.

If your order has already been processed or shipped, it can no longer be canceled and will instead be subject to Reverie's Return & Refund Policy.

For preorder purchases, please remember that cancellations are only accepted within 24 hours of purchase.

Eligible items may be returned or exchanged according to the Reverie Fantasy Fashion Return & Refund Policy.

Please review the full policy before sending an item back.

If you need help with an eligible return or exchange, contact me with your order number and the item you would like to return or exchange.

Please contact me with:

• Your order number
• A description of the issue
• Clear photos showing the item and the problem

I'll review everything and help you with the next steps.

Please refer to the size chart on the product page before ordering.

Because different styles may have different fits, fabrics, and levels of stretch, I recommend checking the product description for any additional fit information.

If you're between sizes or aren't sure which size would work best, you're welcome to contact me before ordering.

Not necessarily. Fabric, construction, stretch, and the intended silhouette can all affect how a garment fits.

Any important fit notes will be included in the individual product description, so please review those along with the size chart before selecting your size.

As a small business, I'm not always able to keep every style, size, and color in stock at all times. Each Reverie drop is unique, and some pieces may not return once they sell out.

If you'd like to see an item restocked, the best thing you can do is sign up for the Restock Notification on that item's product page.

These sign-ups allow me to see exactly how many people are waiting for each item, color, and size, and I use that information when deciding what to bring back.

The more interest an item receives, the more likely I am to restock it!

You can also follow Reverie on Instagram or join the SMS list to hear about upcoming restocks and releases.

Reverie pieces are designed by me and produced by established manufacturing partners in China. I carefully select the factories I work with and prioritize reputable partners with safe, responsible working conditions. I believe beautiful clothing should never come at the expense of the people who make it.

Reverie is a small business, and each collection is produced in thoughtfully planned quantities.

Small-batch production allows me to be intentional about what I produce, respond to what my customers actually want, and minimize unnecessary overproduction and waste.

Because of this, quantities can be limited and popular pieces may sell out.

I choose fabrics based on what works best for each individual design. For some pieces, polyester provides the drape, stretch, durability, and finish I'm looking for while also helping me keep Reverie pieces more affordable and accessible.

Regardless of fiber content, I am very particular about the fabrics I select and prioritize materials that look and feel high quality. My goal is to create pieces that can be loved and worn for years, not disposable garments made to follow a short-lived trend.

I also produce Reverie collections in thoughtfully planned, small batches rather than ordering large quantities of inventory. This helps me minimize unnecessary overproduction and excess product while still keeping my designs accessible.

I will continue exploring natural fibers where they make sense, but ultimately my priority is creating beautiful, high-quality garments through thoughtful production and intentional fabric choices.

Yes! Reverie currently offers sizes XS–3XL, and as the brand grows, I would love to continue expanding that range.

As a small business producing in small batches, adding additional sizes takes time and careful planning. If you don't currently see your size offered, please email or message me and let me know! Hearing directly from you helps me understand where the demand is and which sizes I should prioritize as Reverie continues to grow.

My goal is to make this whimsical world accessible to as many people as I can.

For questions about an existing order, please contact me by email and include your order number so I can help you as quickly as possible.

Please avoid sending the same request through multiple channels or sending multiple emails about the same issue. Your message is safely in my inbox, and sending additional messages can make it more difficult for me to efficiently work through customer requests.

Please remember that Reverie is currently a one-person team.

My customer service hours are:

Monday–Friday: 7:00 AM–4:00 PM Mountain Time (MT)
Saturday–Sunday: Closed

I review and respond to customer emails during these working hours only.

Messages received after 4:00 PM, over the weekend, or on holidays will be answered during my next available business hours.

Please allow 1–2 business days for a response.

Thank you for your patience and for supporting my small business!